Apology from Jet Blue

All I get I reckon, is a “sorry bout that” which really means go kiss yourself.  7-10 days before they tell me they have no control over the weather…like I do.

Dear Mr. Jones,

Thank you for your email to JetBlue regarding your recent experience. We appreciate the opportunity to respond to your concerns.

Please accept our most sincere apologies for the challenges and frustrations you encountered as a result of your flight being cancelled due to severe weather impacting the eastern flight corridor.  We also apologize that the customer service you received at the airport failed to meet your expectations.

JetBlue has a team dedicated to making the decision which delayed or cancelled flights will receive compensation per the Bill of Rights. When compensation is determined, a notification is sent to the customer via email or by regular mail. This information should be received in the next 7-10 days. If you do not receive compensation notification from JetBlue, your flight(s) did not qualify for compensation.

Please remember that the Bill of Rights compensates for controllable irregularities, such as maintenance cancellations or delays and crew unavailability (not due to weather-event related disruption). Weather and Air Traffic Control delays are not something we have control over; therefore, compensation is not offered in these circumstances as per the Bill of Rights.

To view our Bill of Rights in its entirety, including the explanation of Controllable and Uncontrollable Irregularities, please click on the link below:

http://www.jetblue.com/about/ourcompany/promise/index.html

We hope you will consider JetBlue for your travel plans in the future.

Sincerely,

Jenny
Customer Commitment Crew
JetBlue Airways
Crewmember 52341

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4 Comments

Filed under Family of Man, Music, Sweet and Sassy Salsa

4 responses to “Apology from Jet Blue

  1. Sheila M

    WOW….what a formal and polite kiss my butt!!! Why can’t people and places take responsibility for their actions. I am so sorry to hear about your problem with the airlines. That is a main reason I do not fly anymore, that and due to the fact that last time I did my luggage was places on the wrong plane and I was told that it was my fault!!! HUH?? Did I load my own luggage onto the plane, ummm no!!! Well keep up the good work and I hope all things work out!!!

  2. That is funny, if only it were from a b movie.

  3. Rob

    And I bet they have a mission statement that say’s they work for their customers satisfaction!

  4. the nona

    why am I not surprised? This whole world is going to hell in a handbasket. There’s no work ethic anymore everyone is willing to grab all your hard earned money away and not even be polite about. I have been paying get this $300.00 a month for a $30.00 a month phone plan. seems some services were added without my approval and get this since last november and no-one will remove them or help me nothin. At the end of my rope. I’m gonna go have some eggs and jeff’s hot sauce that’ll cheer me up.

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