All I get I reckon, is a “sorry bout that” which really means go kiss yourself. 7-10 days before they tell me they have no control over the weather…like I do.
Dear Mr. Jones,
Thank you for your email to JetBlue regarding your recent experience. We appreciate the opportunity to respond to your concerns.
Please accept our most sincere apologies for the challenges and frustrations you encountered as a result of your flight being cancelled due to severe weather impacting the eastern flight corridor. We also apologize that the customer service you received at the airport failed to meet your expectations.
JetBlue has a team dedicated to making the decision which delayed or cancelled flights will receive compensation per the Bill of Rights. When compensation is determined, a notification is sent to the customer via email or by regular mail. This information should be received in the next 7-10 days. If you do not receive compensation notification from JetBlue, your flight(s) did not qualify for compensation.
Please remember that the Bill of Rights compensates for controllable irregularities, such as maintenance cancellations or delays and crew unavailability (not due to weather-event related disruption). Weather and Air Traffic Control delays are not something we have control over; therefore, compensation is not offered in these circumstances as per the Bill of Rights.
To view our Bill of Rights in its entirety, including the explanation of Controllable and Uncontrollable Irregularities, please click on the link below:
We hope you will consider JetBlue for your travel plans in the future.
Customer Commitment Crew